What is your refund policy?
Because we're such a small operation we hope you'll understand why we have the
following policy concerning our deposit and final rental payments. After a
week (or more) is reserved/rented/blocked it becomes unavailable for other
guests to rent, as such, your $300 security deposit, once placed, is
nonrefundable (with the following exceptions listed below).
In the event of
cancellation (prior to your final payment being made 45 days prior to your
arrival), we will do everything we can (and hope you will too, if you know of
anyone else who may want to take your rental week) to re-rent your previously
reserved week. If we're successful in re-renting your week your security
deposit of $300 would be returned in full once the new booking is confirmed.
After your final
payment is made (at 45 days prior to your arrival - non-holiday and 60 days
prior to your arrival - holiday) the above $300 security fee is converted to a
"damage" deposit on the property and your final payment becomes nonrefundable.
In the event of cancellation, once the final payment has been made, we will
again do everything we can to re-rent your previously reserved week.
In the event we're
able to re-rent this week, your final payment and damage deposit would be
returned in full. If we're unable to re-rent your previously reserved week
you would forfeit your entire final payment and your $300 damage deposit would
be returned. If you have any questions regarding this policy we encourage
you to contact us, prior to reserving your week, by phone or email.
weekly rental rates are based on TWO people staying at The Eagle's Nest or The Montana
Cabin. Is there an additional charge for children or other
There is an additional charge of $10 (plus tax) per additional guest (including all children) per
night while at either cabin. Note: For infants under the age of two,
there is no additional charge.
Q: If I
vacation with my horse, is there a feed store nearby?
There are feed stores located in Eureka and Libby/Whitefish/Kalispell where
additional feed is available.
NOTE: There are also
local veterinarians and farriers on call in the immediate area.
Q: What are the
requirements for bringing horses into Montana from another state?
A: According to a local
vet you would need a negative Coggins test, a current health certificate
(they're good for 30 days from your vet), and a permit number issued by the State of
Montana on the current health certificate. Your vet would need to call
1-406-444-2976 to obtain the permit number. Check with the State of Montana to
obtain current information for transporting horses into the U.S. from Canada.
Q: You're renting
cabin locations - The Eagle's Nest and The Montana Cabin are they close
A: The Eagle's
Nest and The Montana Cabin are in the same vicinity, but not right beside each
other. In fact, it will be pretty difficult to even see one cabin from the
other. Although they are located on the same 21+ acre property, they are
separated by a small ridge in between and quite a few trees. Because the
cabins are in close proximity to each other, they'd make a great location for
family reunions or business retreats! Because other cabins are located in
the area - please respect the peace, serenity, and privacy of other guests on
our property and in the surrounding areas...We want your visit to be one of the
most relaxing you've ever experienced!
Q: What type
of cooking utensils and dishes does your cabin have?
A: There are
plenty of glasses, dishes, and utensils in the cabin to serve up to the maximum number of
guests for each cabin (The Eagle's Nest = 2 sets and The Montana
Cabin = 8 sets). For cooking there is a regular cook set of normally found
pots, pans, blender, mixer, and normally found cooking utensils...There's also
cookie sheets if you're so inclined to bake some fresh cookies!
In many cases, you may also
find a normal assortment of spices for cooking (these shouldn't be counted on.)
Additional condiments for cooking should be purchased locally.
Q: What type
of supplies does your cabin have?
bathrooms are fully stocked each week. In addition, the cabin is
dishwashing and liquid hand soap. Because everyone has their own
on laundry detergent, fabric softener, and bath soap you should plan on purchasing
this locally. You
should plan on bringing your own shampoo and conditioner. Bath
towels and bed linens are also supplied. Note: The Eagle's Nest cabin does
not have a washer/dryer.
Q: Will I
need a 4X4 to reach The Eagle's Nest or The Montana Cabin?
you're planning on going off-road, or exploring some of the high country jeep trails in
the area, a normal car should meet all of your needs during non-winter months. If
visiting the area during the winter months (because of the potential for rapidly changing
weather conditions) a 4x4 vehicle is highly recommended.
Q: Do we need
to bring our own BBQ grill?
A: No, please
do not. We supply you with a gas BBQ on the deck. For safety purposes please
use this grill, and this grill only, for BBQ'ing. No outside fires are allowed on
Q: If it gets
cold at night, is there a fireplace?
A: In The
Eagle's Nest cabin there is a small wood stove with a small, initial supply of firewood. For your
convenience, The Eagle's Nest also has a thermostatically controlled vented propane wall
heater. There is a beautiful (thermostatically controlled) gas Soapstone Stove (with
a front viewing window) in The Montana Cabin. In
addition, there's also thermostatically controlled in wall electric heaters in The Eagle's
Nest and The Montana Cabin.
Q: How's the
best way to locate additional information on the area...Hiking trails, ATM's/banks,
medical facilities, grocery stores, places to eat, local trails?
A: In each of our
cabins, you will find "Welcome" booklet, that we have prepared as an information
guide for our guests, on the kitchen table when you arrive. It addresses all of
these issues and much, much more. In addition, the Eureka Ranger station
(located on the north end of Eureka and right on Highway 93 - right hand side as
you're heading south into Eureka) has tons of information about the local area.
Note: When a deposit is
placed - you will receive a copy of our "Welcome" booklet and directions to your cabin - so you'll have a chance to look this information over prior
to your arrival.
Q: What kind
of wildlife could we expect to see in the area?
From your deck chances are you'll see eagles and osprey in flight. We've
seen deer and elk (especially during the winter months) on the property at
various times of the year. In the area, you may also get a glimpse of the
numerous wild turkeys that are sometimes right along the road. In the
backcountry it wouldn't be uncommon to see deer, elk, black bear, and moose.
And, in the backcountry and scenic areas, if you're real lucky, you may even see
a grizzly bear, mountain lion or wolf - although this is very rare.
Q: What's the
parking situation like?
room for parking two to three vehicles at The Eagle's Nest or The
Montana Cabin...There's also plenty of parking by the pasture area for your horse trailers
and boat trailers while staying at The Eagle's Nest and The Montana Cabin.
Q: Do you allow pets
A. PLEASE ASK IN ADVANCE FOR PERMISSION TO HAVE A DOG AT THE CABIN. IF PERMITTED, ONE, WELL TRAINED, WELL BEHAVED DOG WILL BE ALLOWED. Because of the quality of our homes - if you bring and/or allow your pet on the furniture you will forfeit your deposit. Please be sure and pick around the immediate cabin area after your pet; failure to do so may result in additional fees from our cabin/set-up crew.
Q: Are boats available
for fishing in the area?
A: Yes, fishing (either
lake or fly fishing) boats for charter or individual use, are available for rental in the
area on many of the larger lakes and rivers. If you wish, you can bring your own
boat with you and park it at the pasture area - there are many fishing and water
skiing lakes in the surrounding area. For Lake Koocanusa there is a beautiful boat
launch and it's within a 1/4 mile of the lower pasture parking area. Sophie Lake,
Glen Lake, or Dickey Lake for fishing or skiing are all within a short drive. There is also a new marina just south of your location (off of Highway 37) just follow the signs.
Q: Are laundry facilities
A: For your convenience,
a washer and dryer are located in The Montana Cabin. The
Eagle's Nest cabin does not have a washer/dryer...there is a Laundromat in Eureka if
necessary. Because most people have their own preferences on detergent and fabric
softener, please plan on purchasing these items locally.
Q: You have an initial
security and damage deposit, is this refundable?
Yes under most
conditions. About the only way you could put your initial security
deposit at risk
would be not to make your full payment as required. In the event you
your required payment on the final payment dates, or you have to cancel
once the deposit is made, you would put your deposit at risk. We will
attempt to re-rent your originally requested dates to another party - In
the event we are
able to re-rent your originally requested dates - your initial security
deposit would then
be returned in full. This payment converts to a damage deposit once
final payment (paid in full 45 days prior to your arrival) is paid and
serves as a damage deposit
at that time for the
cabin. At this same time your entire final payment becomes
(in the event of cancellation). We will do everything we can to re-rent
your week, in the event you cancel within 45 days prior to your arrival -
keep in mind that if we are unable to re-rent your week you will forfeit
entire final rental fees and the only monies returned would be the $300
converted to a damage deposit upon payment of your final rental
payment. In the event that anything is broken, or damaged, during your
stay - any
repair, or replacement cost would be deducted from your deposit. In addition,
you would forfeit your entire deposit in FULL in the event you bring a pet (dog/cat,
etc.) to your cabin and it is allowed
INSIDE the cabin for any reason without prior permission. You would also forfeit your deposit in FULL if
anyone smokes while INSIDE the cabin. Due to the forested area around the cabins,
along with other neighbors in the area - you would also forfeit your deposit in the event
you discharge any fireworks and/or firearms of any nature anywhere on the property. In
addition, outside fires, on the property, are NOT allowed
under any circumstances.
Q: You have a $100 cleaning fee for each cabin - What does this cover and could I ever be charged an
A: The expectation is
that you'll leave your cabin very close to the same condition you found it. If the
cleaning crew has to take additional time to clean your cabin (based on our experience
with previous guests) or the area out site your cabin, you may forfeit your damage deposit. As an example, if food items are not picked up from the
carpeted areas and we're required to complete additional cleaning (based on dirt, sand,
food items, spills, etc) and we have to complete a "deep" cleaning of the carpet
as a result - you would incur the additional fee above. If you spill numerous items
on the floor, or in the refrigerator, and fail to clean them up (requiring additional
cleaning above and beyond the norm) prior to your departure you would be charged an
additional fee. If items are cooked on, or in, the stove and allowed to boil over
without cleaning it up you would incur an additional fee. If any of the
pots, pans, dishes, glasses, silverware, etc...are not cleaned prior to your
departure you will incur an additional cleaning fee. Dishes and glasses
can be cleaned and left to dry in the rack next to the sink and the cleaning
crew will put these away for you. The above does not include
having to do anything with your linens and towels...These can either be left in place to
be stripped from the beds, or can be left in a pile in the entry for the cleaning crew.
The hot tubs/spas are available for your use, but you are expected to keep them
clean while using them and to keep the covers in place when not in use. In
the event the spa/hot tub needs to be drained, cleaned and re-filled at the end
of your stay - you would be charged a $100 fee as a result. If you have worn a bathing suit in local waters - please rinse off thoroughly prior to getting in the hot tub.
In almost all cases the cabins
have been taken very good care of during everyone's visit - we ask that you leave them
in as close to the same condition as when you arrived as it would be greatly appreciated.
NOTE: We also ask that if any futons are used during your stay - that you return them to their original upright position.
Q: Is smoking allowed
inside the cabin?
A: No smoking is allowed
INSIDE the cabin for any reason...This is one way that you will forfeit your entire
deposit. Please smoke outside the cabin only. In addition, because of fire
danger, please be sure and dispose of your cigarette butts properly. Outside the
cabin there is a container specifically provided for your cigarette butts. Unless
inside the above mentioned container, please do not leave any cigarette butts on the
Q: Is there a television
available at the cabins?
A: Yes. At present,
for The Eagle's Nest, and The Montana Cabin and there is a DVD player attached in the event you need to watch a movie.
Q: Can you give an idea of what
the local weather is like?
Here's a table with the average temperature by month - remember these are
averages in degrees Fahrenheit...It's also important to note that humidity in
our area of the country is extremely low. Our weather in the area can vary
quite a bit from day-to-day and we cannot make any guarantees as to what type of
weather you may experience in the area.